General sales conditions

RCS : Quimper 332 946 615 B
Head office : ZA de Kergazuel, BP 38,
29 930 Pont Aven, France
Tél. : +33 (0)2 98 06 01 03
The ordering of products on the Internet site involves the acceptance of the sales conditions.

Site development and hosting :
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4, rue de Kérogan
BP 1423
Tél. : +33 (0)2 98 10 19 20
Fax : +33 (0)2 98 10 19 21
E-mail :
Site internet :

All prices quoted for each product are in Euro including French Value Added Tax but not including delivery charges. These prices may vary due to currency fluctuations. Invoicing is made according to the current price list when ordering.

Validation and Ordering
You declare to have read and accepted the general sales conditions before ordering. The validation of yourorder is worth acceptance of these General Sales Conditions.

TRAOU MAD is of course entitled to replace the unavailable goods by products of equivalent quality. In particular TRAOU MAD renews the paintings on a regular basis and may replace a decorated box by another one with the same weight but another decoration.

Payment by credit card
Payments can be made with the following credit cards : CB, carte VISA, Eurocard Mastercard.
Your order will be confirmed by email.

This Site is secured by :
* SSL (SECURE SOCKETS LAYER) coding which encrypts transmission information ;
* the cryptographic protocol (encryption) of the browser used by the Internet user (in order to benefit from theSSL secured on-line payment method, the customer must use browsers compatible with the SSL system)
* the secured on-line payment system ATOS Origin that allows the direct connexion of the customer’s computer to the credit card center for treatment and authorization.
The transaction will be made according the security standard of banks.

Check payment
The customer can pay by check : make your check payable to TRAOU MAD and send it to the following address : ZA de Kergazuel, BP 38,
29 930 Pont Aven, France
The date of reception of the signed check will start the treatment of the order and sending of goods.

Delivery charges
Deivery charges will be indicated before validation of the order.

Goods are shipped by "Colissimo suivi".
For metropolitan France, delivery times : 8 days maximum.
For Europe, delivery times : 10 days maximum.
For other countries, delivery times : 15 days maximum.

TRAOU MAD cannot be held responsible for the consequences due to a delay in delivery. However, if the announced time of delivery is delayed by more than 7 days, and except in cases of "force majeur" the customer may request cancellation of the order and refund of amounts paid.

Payment by check : the order will be treated upon receipt of the signed check. Consequently, delivery times will start upon receipt of the check and can thus be modified with regard to those mentioned when signing the order.

Should the order be delivered to a different address, please tick the appropriate box.

You can insert a message for the recipient as well as inside certain boxes. You can write your text in the appropriate area.

After-sales service
No goods will be taken back or exchanged after 7 days from delivery date. Return charges shall be sustained by the client.

Returned or exchanged products must be in the original packaging. Any open, incomplete or damaged products shall not be taken back or exchanged.

Intellectual Property
All texts, comments, illustrations and images reproduced on the Traou Mad Internet site are controlled by copyright and intellectual property for the whole world. For this reason and in accordance with the Code of Intellectual Property, only the use for a private use is authorized, subject to different provisions even more restrictive from the code of Intellectual Property. Any reproduction total or partial of the Traou Mad site is strictly prohibited.

Applicable law - Disputes
This contract is governed by the French law.
The language of this contract is French.
In case of dispute, French courts will have the jurisdiction.

Information and Freedom law
Traoumad agrees not to reveal to third parties any information you gave within this website.
The collected information will be processed on behalf of Traoumad for the management of its orders and the promotionof its products. In application of the law relative to information technology, computer files and freedom dated january 6th, 1978, you may exercise your rights to access, modify, or delete your personal data by addressing your mail to : Traoumad - ZA de Kergazuel - BP 38 - 29930 PONT-AVEN – France

In order to be informed on the rules regarding distance selling, we invite you to read the pages relating to« cybercommerce » drawn by the General Directorate for Fair Trading. Consumer Affairs and Fraud Control at the following address :